We do not accept refunds or exchange requests unless there are quality problems with the items sold. If there is a quality problem with the product, you only need to pay the return shipping fee, but the product must be in the original purchase condition, including product documentation, and shipped to us within 15 days to be eligible for return. We will arrange a refund after verifying the authenticity of the returned goods. We do not accept refund or exchange requests for custom-made or engraved products. To speed up the exchange, we recommend returning the original item for a refund and placing a new order. Please allow us three weeks to process your refund. If a package or item shipped to you arrives damaged, please refuse to sign for it and contact us immediately. Please retain all packaging materials unless otherwise directed by J. Y. BARRACK. Claims for damaged or missing merchandise must be reported immediately. J. Y. BARRACK will not accept returned goods that are lost or damaged. J.Y. BARRACK reserves the right of final interpretation of the terms contained in this document.